Hotel Policy

Reservation:

All reservations, confirmations, amendments and cancellations are required to send directly to the hotel’s reservations department either via fax or email at:

Tel:         (+84) 0254 3541 111 – (+84)0961 480 088
Email:    res@caohotel.com - sales@caohotel.com


Check-in and Check-out:


 
  • Official check-in time is at 2pm and check out time is at 12.00 noon.
 
  • For any FITs or GITs require to check in prior 08:00am, the room(s) must be reserved from previous day at the applicable of full night charge. For early check in after 08:00am and before 02:00pm, 50% of room charge per night will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
 
  • For any FITs or GITs require a late check-out up to 06:00pm, 50% of room charge per night will be applied. For late check out after 06:00pm, 100% of room charge will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.

Cancellation:

The hotel reserves the right to impose the following cancellation:


 
  • For GIT booking from 7rooms:

3 days prior to arrival - One night’s stay charge for all confirmed rooms.


 
  • For FIT booking less than 7 rooms:

1 days prior to arrival - One night’s stay charge for all confirmed rooms.

All cancellations must be received by hotel, in writing via telex, email, telephone or fax message. 

No show or Early Departure: One night’s stay charge for all confirmed rooms.

Children Policies:


 
  • Extra bed is not available
 
  • Free baby cot.
 
  • Child under 6 years old is FOC and included breakfast when sharing bed with parent (maximum 2 free child per room). Extra child will be charged at 275.000VND.
 
  •  Child from 6 to 10 years old and sharing bed with parent is chargeable at 275.000VND per child, included breakfast)

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